decidedlyodd

I just called Sprint to make sure the details of terminating my service have been wrapped up correctly. After the guy informed me that my last bill has been issued and that it will be charged directly to my credit card on the due date, he then asked me if I knew I could add 1000 text messages a month to my account for only $10. Apparently, it didn’t occur to him that this was meaningless since I had terminated my account weeks ago! When I pointed it out to him, he laughed a little. I guess they’re just so used to following certain upsell scripts that they don’t even think about it.